Faqs

Order cancellation is dependent on whether or not it has been shipped. Send your order cancellation request to Customer Care. If the order has been shipped, however, you may exchange the product in accordance with our Return policies. We have the authority to cancel orders for reasons such as; the item being out of stock, pricing errors, or the credit card payment declined by the issuing financial institution.

After you place your order on the website, an acknowledgement email will be sent to you to confirm that your order has been placed. This will not, however, indicate if the order has been shipped.

SMS verification is only applicable for local COD orders. After you’ve placed an order of your desired product, a code will be sent to the mobile number you provided. After submitting this code, your order will be confirmed. This process only helps us to improve our customer experience.

If you didn’t receive the code, you may hit ‘Resend Code’ or you may have provided the wrong number. In the case of out of Pakistan mobile number you will not receive an SMS.

Yes, your order will still be placed but you will be contacted by phone for confirmation. We highly recommend that you submit the code for a faster delivery.

We offer Cash on Delivery, Bank Transfer and Credit/Debit Card payments. All your details and data will be securely transmitted from end-to-end via SSL encryption.

There can been several reasons why your card has been refused such as: -The card may have expired. Check that your card is still valid. -You may have reached your credit limit. Contact your bank to check that you have not exceeded the authorized purchase limit. -You may have entered some information incorrectly. Check that you have filled in all the required fields correctly. For further details, please contact your card issuer.

All orders will be delivered by our courier service providers within 3-5 working days within Pakistan.

Our delivery agents make two attempts to deliver a parcel. Kindly ensure that the address, country and area code is mentioned clearly while placing an order. On the second failed attempt, the item will be returned to us

If you are not fully satisfied with your purchase, you will have the option of returning/exchanging it at one of our store locations or by courier. Kindly get in touch with our Customer Care for further information

Full care is taken to ensure that no incomplete order is shipped out. However, in case such a mishap does occur, you can get in touch with our Customer Care to identify this issue and we will rectify it at the earliest.

Please refer to our Size Chart. For further help, please contact our Customer Care.